Question 1

What happens after I submit a service request?

Accepted Answer

We’ll contact you to gather information and see if any parts need to be ordered. If no equipment is needed, we’ll schedule your appointment. Remember, service calls are free—you only pay for any necessary replacement parts.

Question 2

How does the lifetime warranty work?

Accepted Answer

Customers with a lifetime warranty get free technician visits for alarm system repairs. If a device is faulty, you only pay for the replacement—installation is free. Most alarm companies charge over $150 for service calls.

Question 3

How can I get professional monitoring for my alarm system?

Accepted Answer

You can go to our contact us page or use our Live Chat option to schedule a walkthrough of your home. If you don’t have a monitoring provider, we offer 24/7 professional monitoring for $39.99/month with no contract. If you're already being monitored, you’ll need to cancel with your current provider before we can set up your system. Installation is free unless a faulty device needs replacement.

Maximum Home Security

FAQ